Shipping

DELIVERY  

Our domestic/Ireland shipping charge is £2.99 for orders under £100. Delivery is FREE on all UK and Ireland orders over £100 in value.  

We deliver worldwide - our International Delivery Charge is between £10.99 and £24.99 - dependant on your location - and is calculated at checkout. All International deliveries are sent via a tracked service and our suppliers will always use the warehouse closest to the delivery destination to fulfil your item/s.

We do not send a copy of your order/invoice in your parcel/s. This is automatically emailed to you at the point of order. All orders are sent to you directly by our global suppliers.   This means that if you order several items it may come to you in separate packages. Where the individual item ships from is always indicated within the product description, along with an estimated timescale.

We do work hard to ensure that as much of our inventory is shipped from UK warehouses; however, our main aim is to offer you - the customer - the best and widest choice available.  The table below may assist you and lists typical delivery times based on supplier location and delivery destination.  Delays are rare but they do happen occasionally.

Everything is sent via a tracked/signed for service and tracking numbers will be forwarded to you at point of fulfilment by the brand.  If your order is coming from outside of the UK your Royal Mail tracking number will only activate once your package arrives at Customs and is handed over to the ground agent.

Shipping From Domestic International
UK/Ireland

2-3 days (standard)

3-10 days (busy periods)

7-14 days (standard)

14-28 days (busy periods)

Europe

5-10 days (rest of Europe)

10-14 days (busy periods)

7-14 days (standard)

14-28 days (busy periods)

United States

3-7 days (standard)

7-10 days (busy periods)

5-14 days (standard)

14-28 days (busy periods)

Asia

3-7 days (standard)

7-14 days (busy periods)

14-21 days (standard)

21-45 days (busy periods)

 

* busy periods typically include the run up to Christmas and also Chinese New Year when many of our Asia suppliers close for 7-10 days.

CHINA SUPPLIERS

We carefully select suppliers in China who we can see have very high wholesale performance on both quality and delivery times.  A very high proportion of them have UK , European or US based warehouses to fulfil orders from.  It is only if the item is not in stock within their local or US warehouse; that they ship from China. 

When shipping from China your item is always sent tracked and in all cases will be handled by Royal Mail when it arrives in the UK. You will be provided with a RM number at point of fulfilment.  This number will only activate once your order arrives in the UK and clears customs. If you need an update prior to your order arriving in the UK, please use the chat bot on our website or email laney@style-confidential.co.uk and we will do our best to assist you.

We monitor our China suppliers rigorously and use only those whom we know process and ship quickly and offer products that match the samples we're provided with.  If a supplier falls below our standard for whatever reason; we remove them and their inventory immediately.

VAT AND IMPORT DUTIES (UK DELIVERIES)

Where products are being supplied outside of our domestic warehouses, we always fulfil items so that any UK import charges or VAT is settled beforehand.  However, on occasion, customs processing errors cause charges to be incurred.  If you have to pay any additional fees to have your order delivered to the UK; simply email us proof of payment/receipt and we will refund you without question.

For customers outside of the UK, international orders may incur tax and import duties when they arrive in your country. It is your responsibility to pay for these; so please calculate what this might be before placing your order.  If you have any questions, please do not hesitate to get in touch.

COVID 19 UPDATE

As of the present time (Sept 2022), there is a re-emergence of the pandemic in certain areas of China and across the globe.  Coupled with the war in Ukraine,  this is placing a strain on certain freight routes.  Problems can range from factory shut downs and the inability to process orders quickly, to a reduction in freight flights and flight cancellations but also staff shortages in air operators and courier companies. 

Here in the UK, Royal Mail are suffering from both staff shortages due to COVID. This is resulting in longer timescales for items to clear customs and move through the National and Regional Distribution Centres and onward for local delivery. 

As a general guideline, we are currently operating at the bottom end of the busy shipping timescales. However, around 60% of orders are getting through within our shorter periods. 

WHAT IF MY ITEM DOESN'T ARRIVE WITHIN THE NORMAL TIMESCALE?

Firstly, contact us via email (laney@style-confidential.co.uk) or live chat and let us know you haven't received your order. Our customer services team can then check progress of your order and assist you where possible.  

If your item doesn't arrive within 60 days of ordering, we will automatically refund you for your purchase, via the method with which you paid. Please allow 7-10 days for your refund to process.  If your item arrives with you after this time, we will send you a free returns label.  If you still wish to keep it, we will contact you to arrange payment.